Purchase terms for flexible rates

Conditions of deposit and cancellation policy for flexible rates

Deposit and cancellation policy applicable to all flexible rates with cancellation to 3 days from date of arrival.

Conditions for purchase of Flexible Rates.

Book in freedom with the possibility of cancellation until 3 days before arrival.

This rate is under the following conditions:
  • You need a credit card to make a reservation.
  • When booking, the credit card provided will be charged an amount equal to the first night.
  • If the card issuing company will deny authorization the reservation will be automatically placed in Waiting Confirmation Status. At that point, our staff will contact you to get a new card number or to request a deposit equivalent to the first night. This deposit can be sent by bank transfer according to the instructions supplied by us.
  • If you have a special agreement on  rates, please indicate this in the reservation. The agreement will be applicable on the part relative to accomodation and not on the treatments.
  • The rooms are available from 2.00 pm on day of arrival and must be vacated by 1000 am on the day of departure unless otherwise indicated.
  • You can bring in some types of dedicated rooms and with a supplement, small animals.

  • This rate allows cancellations up to 3 days before the date of arrival without penalty.
  • In case the cancellation is performed up to 4 days prior to arrival will be refunded the full amount of the deposit.
  • In case the cancellation is performed less than 3 days before the arrival date will be the loss of the deposit.
  • The same will happen in case of no-show on the date of arrival.
  • You can also subscribe to our service Guarantee of Reservation (described below) that allows you to cancel for serious reasons and to obtain refund of the amounts paid.
If you need to cancel a reservation made online or by phone from our website please contact us at:

e-mail: info@villadelconteolbia.it
Phone: (+39) 0789 24409
Fax: (+39) 0789 24409


Book Guaranteed

Ospitalità del Conte Hotel & SPA offers a Reservation Guarantee service through a partner of  higest level, Allianz insurances. The service ensures the refound of amounts actually paid if it is necessary, for serious reasons, to cancel a reservation outside the terms of the deposit and cancellation policy specific to a rate or a package.

Applicable Conditions

Guarantee booking service is called Booking Protection and it is developed to add serenity to your stay. Below is a brief description of the coverages.


Booking cancellation

(maximal € 10,000 for practice)


Confirmatory deposit refund following
  • illness, accident or death:
    • of the insured or a family member
    • of the traveling companion as long as insured on the same practice
    • of the Partner / co-owner of the company or the insured person's associated studio
  • Inability to enjoy of holidays planned as a result of dismissal, job suspension  (layoff, mobility) of the insured or his/her new employment
  • material damage as a result of fire, burglary or adverse weather conditions that affect the insured's assets or the premises where he/she conducts its commercial, professional or industrial activity, that may require his/her presence
  • Summons to appear before the court as a witness or popular judge
  • convocation for the adoption of a child
  • Accident to the vehicle within 48 hours before the start of the stay


Stay interruption:

Pro-rata refund of the stay not enjoyed (max 50% of the stay cost ) for interruption due to:

  • Insured's medical repatriation 
  • Early return due to death or illness with imminent danger of death of a family member
    • Material damage as a result of fire, burglary or adverse weather conditions affecting the insured's property or the premises where he/she conducts its commercial, professional or industrial activity, that may require his/her presence


Delayed arrival:

Repayment in case of late arrival at the place of the stay for reasons not caused by the insured that occurred during the trip to reach the hotel, of:

  • meals and accommodation costs (up to 20% of the stay cost with a maximum limit of € 500)
  • any additional costs required to reach the accommodation


booking protection Allianz


prepayment protection Allianz


Use of the site:

The use of www.villadelconte-wellness-spa.sardegna.it is granted solely to assist customers in determining the availability of accommodation at the Ospitalità del Conte Hotel & SPA in Olbia, make legitimate reservations and for no other purpose. 
One who uses the Site represents and warrants to be of age and to have the right to enter into this Agreement and to use the Website as set by these conditions  Also agrees to be responsible in financial terms to each use will make this website (as well as the use of your account by any third party, including, but not limited to, children under 18 years living together). You agree to supervise all usage by minors of this Website that is carried out under his own name or under your account. I declare that all information provided in using this Website is true and accurate. Without limitation, any speculative reservation, or any false or fraudulent reservation in anticipation of demand is prohibited. Declares that the booking system of this Website will be used solely for the purpose of making reservations lawful for himself or for persons on whose behalf it is legally authorized to act. Finally, it is aware of the fact that you can be denied access to the reservation system of the Website due to excessive or improper use of this system.

The reservation and purchase of travel products and services made via this Website will be governed by deposit and cancellation policies specific to individual products and services. Declares to abide by all the terms and conditions of purchase imposed, including, without limitation, the payment of the amounts due at maturity and compliance with all rules and restrictions regarding availability and use of fares or services. In some cases, rates and services you selected may be subject to special rules and restrictions. I also declare that I am aware that any violation of these conditions of purchase may result in cancellation of the reservation , loss of the sums paid for that reservation. In addition, as a result of such violations, Ospitalità del Conte Hotel & SPA may charge the costs that will be incurred as a result of the violation, considering the user of the site fully responsible for all charges, fees, duties, tax and / or assessment arising from the use of this Website.